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Dealing with Difficult Clients

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You are speaking with a client or customer and suddenly the conversation turns sour. They are curt, flippant and aggressive. You try and keep the discussion track but it seems like you have lost control of the situation. How do you bounce back when it seems like a bridge is starting to burn right before your eyes? A difficult customer…
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Ways to Improve Workplace Equality

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Creating a work environment that all your employees feel safe and welcome should be the goal of every employer or company owner. A topic this significant can’t all be explained in one blog, but starting the conversation is an important first step. A crucial aspect to remember is that many people do not intend for their words or actions to…
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Common Mistakes to Avoid When Starting a Business

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Starting a new business can be exhausting, exhilarating, and very rewarding. That said, many entrepreneurs will start a business and fail because of many common mistakes that can be avoided with critical thinking and self-reflection. CEOs of extremely successful companies have been kicked out by their board, or they cut corners and were hit with lawsuits. It is important to…
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Workplace Resolutions for 2019

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Every year, we make new goals in hopes that we will follow through all the way until December. Some goals we manage to integrate into our lives, while others we give our best shot but they don’t seem to pan out. Most goals that we make are for our personal lives, but what about committing to improving our work life…
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How to Stay Motivated at Work

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How to Stay Motivated at Work Let’s face it, some days are better than others. Maybe after your third cup of coffee, you still can’t find the energy to focus on the task at hand. You can’t be the office superhero every day, and sometimes it is easier to daydream about the beach than read financial spreadsheets. But, the work…
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